Amethyst Group has significant experience in providing time sensitive fulfilment solutions for our customers. An example of this is for a leading European MHE manufacturer requiring an innovative and forward thinking partner to manage their engineer van stock replenishment operations…
Our experience in the automotive & machinery market ensures we answer common industry problems such as poor parts availability, high stock levels, long lead times, high return rates, poor reporting and stock management. We can deliver to and from your field-force and customers according to pre-defined service levels or warranty agreements. We offer a range of bespoke services including: Technical help desks; Stock reporting & perpetual inventory management; Late cut off; Same day – courier; Next day – 8am; Internet access – order processing; Dial up – order processing; Cataloguing; Hosting.
Warehousing is just one element in providing effective and timely distribution of aftermarket parts to their point of need. We use a range of distribution partners to offer a comprehensive range of services to suit our clients needs. Whether it is a bespoke choice of delivery times, consolidating orders to specific collection points or a secure, closed-user network that is required, we can answer your requirements. We manage large easily damaged body panels with very low levels of transit damage through specilaised packaging and tight working procedures with the selected transport providers. As you would expect returned or exchange parts are dealt with in the same professional manner. We can also link up with specialised re-processing or environmentally sound disposal partners.
Our aim at Amethyst is to ensure we consistently add value for our clients by offering bespoke services, tailored to their needs. For example, because of the nature of the Ministry of defence (MoD), logistics management is a critical part of their supply chain, and lives can depend on the right products being in the right place, on time. Accuracy, quality and flexibility are must-haves for anyone working in this sector. As a direct supplier ourselves and working with other suppliers to the MoD we understand and accept the demands of this unique customer. Alongside the supply of conventional warehouse and logistics requirements we work with suppliers to the MoD to help them comply with the demanding additional needs. This applies at all stages of the supply chain whether it be inbound to batch assembly plants, working with complex bills of materials, control of kitting and de-kitting or transport of finished product. All the key specialist services for successfully fulfilling MoD contracts are available. In transport we have practical knowledge of MoD protocols and are security cleared to manage transport of the materials we accept. We are able to manage classifications of stock for security issues and ownership changes. We can kit and de-kit with accuracy and speed. In manufacturing logistics we operate and document procedures to conform to MoD and Manufacturer audit trail standards.
Amethyst has provided electronic catalogue and order services for our clients customers for over a decade. This gives your customers real time access to our systems for selection of items and order placement. For some clients we also provide technical helplines to assist users in finding the right parts for their job. Our IT services have been tailor made for the sector and include: Electronic parts catalogues, On-line real time ordering, VOR time critical order management, Technical helplines, Next day delivery and carrier management.
ACCOUNT MANAGEMENT/CUSTOMER SERVICES
We have worked with many of our clients for over 10 years and consistently renew these contracts through focused Account Management and excellent Customer Service. For one of our largest aftermarket parts customers we provide a Dealer Help Desk Support function to provide expert assistance to the Dealerships. In providing these additional services we are able to work more closely with our clients and ultimately become a key supply chain partner. We manage this relationship through our operational teams with daily and weekly reviews and on a strategic level with Managing Director involvement for quarterly or annual reviews. This way we ensure the day to day KPI’s are achieved whilst allowing for planning of future developments and contract growth. We also offer online access for up to the second KPI reporting so our clients can monitor performance at all times.
MHE Field Engineer Parts
Car Manufacturer Parts Logistics
An international car manufacturer took the strategic decision to appoint a suitable partner to manage their parts logistics operations in the UK. There are over 26,000 individual parts that can be ordered by the 150+ dealers on a day one…