Amethyst is a market leading provider of outsourced e-commerce warehousing and distribution e-fulfilment. Many well known luxury and high street brands’ e-commerce orders are fulfilled by Amethyst. This client has a retail distribution centre which serves their national and international operations effectively. But they needed something different for their e-commerce fulfilment, a proven solution from an experienced logistics provider who could demonstrate accuracy, reliability and scalability.
SOLUTION:
We set up a project team to work alongside those of the client and their chosen web store platform. The team consisted of a project sponsor, implementation manager, as well as systems and operations specialists. Together, we specified, developed and tested a robust end to end fulfilment solution operating from our dedicated clothing fulfilment centre near Lichfield in Staffordshire.
RESULT:
From day one the transactional website performance smashed all forecasts and expectations. Amethyst had to react quickly to adjust for the unpredicted, but welcome demand for the brand. Within a few hours we had doubled the amount of packing stations as well as operatives on the contract. We consistently exceed all of our agreed service levels.