automotive

    MHE Field Engineer Parts

    Amethyst Group has significant experience in providing time sensitive fulfilment solutions for our customers. An example of this is for a leading European MHE manufacturer requiring an innovative and forward thinking partner to manage their engineer van stock replenishment operations in the UK. They have 500 mobile engineers covering the UK who are required to arrive within a four hour time window for breakdown call outs. Over 100,000 individual parts can be ordered for the next day by engineers from customer locations throughout the UK. The van stocks have to be replenished by 06:00am each morning to ensure engineers arrive at their first job with the correct balance of customised parts relevant to the historical local operation.

    SOLUTION:

    The manufacturer appointed Amethyst Group to become a third party provider of engineer van parts. This includes parts inventory management, warehousing and distribution. The distribution centre utilised for the client is a shared user facility of 90,000 sqft based at Burton on Trent. The site receives inbound parts on a daily basis from the manufacturer’s European warehouse in Germany and processes engineer orders for daily despatches. Distribution vehicles leave Burton up to 17.00pm each day for delivery to our partner courier hubs for overnight sortation. Specialised “in van” deliveries are made to the engineers’ vehicles before 06:00am each morning, and any returns follow a similar route back.

    RESULT:

    Amethyst hold in excess of 150,000 stocked items, which turn 6 times per annum. Orders are received overnight and through the day, then despatched by 17.00pm for next day delivery. We achieve these SLA’s whilst maintaining KPI item accuracy in excess of 99.97%.

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    Car Manufacturer Parts Logistics

    An international car manufacturer took the strategic decision to appoint a suitable partner to manage their parts logistics operations in the UK. There are over 26,000 individual parts that can be ordered by the 150+ dealers on a day one for day 2 basis. The logistics partner would need to manage the inventory and procurement of the stock based on up to the minute demand planning management. Furthermore, a Dealer Help Desk Support function was required to provide expert assistance to the Dealerships.

    SOLUTION:

    The manufacturer appointed Amethyst Group to become a third party provider of parts logistics. This includes parts inventory management, warehousing and distribution together with dealer help desk support. The distribution centre utilised for the client is a shared user facility of 120,000 sqft based at Staplehurst in Kent. It is well positioned to take inbound freight on a daily basis from the manufacturer’s European warehouse in Belgium. Distribution vehicles leave Staplehurst up to 7.30pm each day for delivery to the UK dealer network overnight, for delivery either into lock-up facilities in the night or next morning. The initial contract has been renewed several times since 2000.

    RESULT:

     

    Amethyst hold 26,000 Stocked Lines, which turn 11 times per annum. There are over 1,000 lines inbound per day. Outbound we despatch from over 2,400 lines daily, across 140 orders. These orders are received by 11am and despatched by 7.30pm for delivery overnight. Furthermore, we offer an urgent, VOR, order service by 14:30pm, for overnight delivery, for all dealers. We achieve these SLA’s whilst maintaining a KPI of 0.07% line error against lines despatched.

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